Case-Studies
Customers Expect Empathy. Here’s How to Deliver...
Curated from HBR.org — Here’s what matters right now:When people feel they’re treated empathically by a brand, they’re more likely to remain loyal and recommend it to others.Next step: Want...
Customers Expect Empathy. Here’s How to Deliver...
Curated from HBR.org — Here’s what matters right now:When people feel they’re treated empathically by a brand, they’re more likely to remain loyal and recommend it to others.Next step: Want...
Improving Substitutions in Online Ordering
Curated from HBR.org — Here’s what matters right now:New research found that three levers—availability, personalization, and efficiency—can turn a costly nuisance into a growth opportunity.Next step: Want similar protection in...
Improving Substitutions in Online Ordering
Curated from HBR.org — Here’s what matters right now:New research found that three levers—availability, personalization, and efficiency—can turn a costly nuisance into a growth opportunity.Next step: Want similar protection in...
How Do I Manage My Former Peers Now That I’m Th...
Curated from HBR.org — Here’s what matters right now:A leader struggles with communicating and motivating members of his team.Next step: Want similar protection in your daily life? Explore our anti-surveillance...
How Do I Manage My Former Peers Now That I’m Th...
Curated from HBR.org — Here’s what matters right now:A leader struggles with communicating and motivating members of his team.Next step: Want similar protection in your daily life? Explore our anti-surveillance...
I’ve already been using a “Steam Machine” for m...
Curated from Tech – Ars Technica — Here’s what matters right now:Valve’s second big foray into first-party PC hardware isn’t a sequel to the much-imitated Steam Deck portable, but rather...
I’ve already been using a “Steam Machine” for m...
Curated from Tech – Ars Technica — Here’s what matters right now:Valve’s second big foray into first-party PC hardware isn’t a sequel to the much-imitated Steam Deck portable, but rather...
Wheelchair? Hearing Aids? Yes. ‘Disabled’? No Way.
Curated from NYT > Health — Here’s what matters right now:Many older Americans shun an identity that could bring helpful accommodations, improve care and provide community.Next step: Want similar protection...
Wheelchair? Hearing Aids? Yes. ‘Disabled’? No Way.
Curated from NYT > Health — Here’s what matters right now:Many older Americans shun an identity that could bring helpful accommodations, improve care and provide community.Next step: Want similar protection...
F.D.A. Sharply Limits Use of Drug Linked to Two...
Curated from NYT > Health — Here’s what matters right now:A gene therapy for Duchenne muscular dystrophy caused complications to the liver, prompting a review of its use for younger...
F.D.A. Sharply Limits Use of Drug Linked to Two...
Curated from NYT > Health — Here’s what matters right now:A gene therapy for Duchenne muscular dystrophy caused complications to the liver, prompting a review of its use for younger...